1. Information We Collect

Depending on how you interact with ULIA, we may collect the following information:

Personal Information

This may include:

• Full name
• Phone number
• Email address
• Residential or correspondence address
• Date of birth or age, where relevant
• Appointment and booking details
• Information provided through contact or enquiry forms
• Payment and transaction-related information
• Feedback, reviews, and communications with us

Health and Wellness Information

For certain aesthetic and wellness services, we may collect information that is relevant to assessing your suitability for a service or treatment.

This may include:

• Relevant medical history
• Existing health conditions
• Allergies and sensitivities
• Current medications or supplements
• Previous treatments or procedures
• Pregnancy or breastfeeding information where relevant
• Skin, hair, body, nutrition, or wellness-related information
• Other information voluntarily provided during consultation or treatment

We only seek information that is reasonably relevant to providing or managing our services.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of website visits
• Referring website
• General website usage information

2. How We Use Your Information

We may use your information for purposes including:

• Responding to enquiries and requests
• Scheduling and managing appointments
• Providing consultations, treatments, and wellness services
• Understanding your requirements and preferences
• Maintaining treatment and service records
• Processing payments and transactions
• Providing customer support
• Sending appointment confirmations and reminders
• Communicating about services, offers, or updates where permitted
• Improving our website, services, and customer experience
• Managing our business operations
• Preventing fraud, misuse, or unauthorised activity
• Complying with applicable legal and regulatory requirements
• Protecting the safety, rights, and interests of ULIA, our clients, staff, and visitors

3. Health and Sensitive Information

Some ULIA services may require information relating to your health or wellness.

Where such information is collected, we take reasonable steps to limit access to authorised personnel and use the information only for legitimate purposes connected with your consultation, treatment, service delivery, safety, administration, or legal obligations.

You should provide accurate and complete information where requested. Failure to provide relevant information may affect our ability to determine whether a service is suitable for you or to provide the service safely.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and improve the user experience.

Cookies may help us:

• Keep the website functioning properly
• Understand how visitors use our website
• Improve website performance
• Remember certain preferences
• Measure marketing and website effectiveness

You can adjust cookie settings through your browser. Disabling certain cookies may affect the functionality of some parts of the website.

5. Information Sharing and Disclosure

ULIA does not sell or rent your personal information for money.

We may share information where reasonably necessary with:

• Employees and authorised personnel who require the information to perform their duties
• Healthcare, wellness, or other service professionals involved in providing services to you
• Payment processors and financial service providers
• Technology, hosting, website, analytics, communication, or IT service providers
• Professional advisers, auditors, insurers, or legal representatives
• Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law
• Third parties where you have provided appropriate consent

Where appropriate, we seek to work with service providers that maintain reasonable safeguards for personal information.

6. Payment Information

Where payments are made through our website or third-party payment providers, your payment information may be processed directly by the relevant payment service provider.

ULIA may receive transaction-related information necessary to confirm or manage your payment, but we do not intend to store complete payment card details on our own systems unless specifically required and lawfully permitted.

Payment providers may have their own privacy policies and terms governing the processing of payment information.

7. Marketing Communications

Where permitted by applicable law, we may contact you regarding:

• Services
• Appointments
• Wellness information
• Special offers
• Promotions
• Events
• Updates from ULIA

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may still receive essential service-related communications, such as appointment confirmations, reminders, transaction information, or important notices.

8. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business and treatment records, resolving disputes, complying with legal obligations, and enforcing our agreements.

The retention period may vary depending on the type and nature of the information and applicable legal requirements.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, booking services, or other external services.

ULIA is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

11. Social Media

ULIA may maintain profiles or pages on third-party social media platforms.

If you interact with us through social media, your information may also be processed by the relevant platform according to its own privacy policy and terms.

Please avoid sharing sensitive personal or health information publicly through social media comments or messages.

12. Photographs, Videos and Testimonials

With appropriate permission or consent where required, ULIA may collect or use photographs, videos, testimonials, reviews, or other content for treatment records, educational purposes, marketing, website content, social media, or promotional activities.

Where identifiable photographs, videos, testimonials, or other personal content are intended for public or promotional use, ULIA may obtain separate consent where required.

You may contact us if you have questions regarding the use of your content.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal guardian involvement and consent where required.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

14. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permissible
• Withdraw consent where processing is based on consent
• Object to certain forms of processing
• Opt out of promotional communications
• Ask questions about how your information is processed

To exercise a privacy-related right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

15. Accuracy of Information

You are responsible for ensuring that information provided to ULIA is accurate, complete, and up to date.

If your personal, contact, medical, or wellness information changes, please inform us where the change is relevant to our services or your ongoing relationship with ULIA.

16. Data Transfers

Depending on the technology and service providers used by ULIA, your information may be processed or stored in locations outside the place where you are located.

Where required by applicable law, appropriate safeguards will be considered for such transfers.

17. Legal and Regulatory Disclosure

ULIA may disclose personal information where we reasonably believe that disclosure is necessary to:

• Comply with applicable law
• Respond to a lawful request from a government authority
• Comply with a court order or legal process
• Protect the rights, safety, or property of ULIA or others
• Investigate fraud, security issues, or unlawful activity
• Protect the safety of clients, staff, or visitors

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

19. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

20. Acceptance of This Privacy Policy